Albion Airport Cars® is a registered trademark and operates as a trading brand under
the umbrella of UK Airport Rides Ltd.
This means:
 All contracts are with Albion Airport Cars® (UK Airport Rides Ltd)
 All vehicles operate under Albion Airport Cars® (UK Airport Rides Ltd licence)
 All legal liability sits with Albion Airport Cars® ( UK Airport Rides Ltd)
3. Definitions
To avoid confusion, the following terms apply:
 Company = UK Airport Rides Ltd trading as Albion Airport Cars®
 Booking Service: the services of booking a job or task of transportation of Passengers
and luggage or Passengers or luggage or parcel through the principal contractor by its
own means of communication, through its agents, business partners, sub-contractors, and
business providers or third-party contractors. A booking made by you can only be
accepted by a person that holds a relevant operator’s licence.
 Contract: This contract, i.e., ‘Passenger Booking and Transportation Service Contract’.
The terms Contract, and Agreement have the same meanings for the purposes of this
contract.
 Passenger: includes Customers, their booking agents, persons, or helpers assisting them
or acting on their behalf for booking and transportation services of the Company. The
words and terms of client(s), customers and Passenger(s) have same meanings for the
purposes of this contract. The additional nouns and pronouns used in the contract for
customers, Passengers, and clients can be You, Your, Yours, He, His, Him, She, Her,
Hers, They, Their and Them.
 Meeting Point: The Company’s designated point of meeting for the driver and the
Passenger at any of the terminals of the London Airports for Terminal Pick Up, Railway
or Underground Station/Bus Station and/or Sea Port Pick Up.
 No Show: the driver has arrived at the designated time and pick up meeting point, but
the Passengers failed to contact, appear, approach, and meet the driver within the
waiting time at the agreed pick-up meeting point.
 PHV: private hire vehicle – a vehicle licensed by the TFL or any other PHV licence
regulator out of London area to carry Passengers including but not limited to Passengers
and luggage or Passengers or luggage or parcel with pre-booking through a controller or
PHV operator.
 Regulator: Transport for London (TFL) – the regulator of the Company for its taxi
operating business.
 Transportation Provider: the principal contractor providing transportation following a
booking. The principal contractor can provide its own vehicle and driver, or a third-party
vehicle and driver to act as the transportation provider.
 Transportation Service: the services of the Company of transporting pre-booked
Passengers and luggage jobs.
4. Booking and Contract Formation
4.1 Quotations and Enquiries
Any quotation, estimate, or fare indication provided by the Company shall be treated as an
invitation to book only and shall not constitute acceptance of a booking.
A legally binding contract is formed only when the Company has accepted the booking and
issued a Booking Confirmation through an authorised communication channel, including but not
limited to:
 Email confirmation
 SMS or WhatsApp confirmation
 Booking system or application confirmation
For the avoidance of doubt, quotations and enquiries alone do not constitute a confirmed
booking.
4.2 Passenger Responsibility for Booking Details
The Passenger must provide accurate, complete, and up-to-date information at the time of
booking, including where applicable:
 Full and precise pickup and drop-off addresses
 Pickup date and time
 Flight number or train details (for airport or station transfers)
 Number of passengers
 Quantity and type of luggage
 Child seat requirements
 Accessibility, mobility, or special assistance requirements
 Any other information reasonably required to perform the service
The Company shall not be liable for any delays, service failures, incorrect vehicle allocation,
additional charges, missed journeys, or any other losses arising from inaccurate, incomplete, or
misleading information provided by the Passenger.
4.3 Fraud and Misuse Protection
Passengers must not misuse the Company’s booking systems or services.
Prohibited actions include, but are not limited to:
 Use of bots, scripts, or automated booking tools
 Providing false, misleading, or fraudulent information
 Interfering with or abusing booking systems or communication channels
The Company reserves the right, at its sole discretion, to:
 Cancel or refuse any booking
 Suspend or block user accounts
 Refuse future service
 Take further action where necessary to protect its operations
5. Services Provided
We provide:
 Airport Transfers (all major UK airports)
 Long-distance journeys
 Executive / chauffeur services
 Corporate travel
 Group & minibus services
 Meet & greet services

 Important:
 Services are pre-booked only (no street pickups)
 The Company may subcontract to licensed operators
 The service standard remains the responsibility of the Company
6. Waiting Time and Pickup Policy
6.1 Standard Free Waiting Time
Unless otherwise agreed in writing, the following free waiting periods shall apply:
 Home, hotel, or residential pickups: 10 minutes from the scheduled pickup time
 Airport pickups: 30 minutes from the actual flight landing time, provided accurate and
complete flight details have been supplied at the time of booking
 Train station pickups: 15 minutes from the scheduled arrival time
6.2 Airport Pickups
Airport pickups are monitored using the flight information provided by the Passenger.
The Company will only track and adjust pickup arrangements where correct and complete
flight details have been provided at the time of booking.
Waiting time for airport pickups begins from the actual flight landing time, not from the time
the Passenger exits immigration, collects luggage, or reaches the arrival hall.
If flight details are:
 Not provided
 Incorrect
 Incomplete
 Changed without prior notice
the Company shall not be responsible for any resulting delays, missed pickups, or additional
charges.
6.3 Additional Waiting Time
Where the Driver is required to wait beyond the applicable free waiting period, additional
waiting time may be charged at the Company’s applicable rates.
All additional waiting time is subject to driver and vehicle availability and may impact the
continuation of the booking if extended delays occur.
6.4 Passenger Responsibilities at Pickup
The Passenger is responsible for:
 Arriving at the agreed Meeting Point on time
 Keeping their phone active and reachable
 Following any meeting instructions provided by the Company or Driver
 Promptly contacting the Driver or Company if there is any delay or difficulty in locating the
Driver
Failure to comply with these responsibilities may result in delays, additional charges, or
cancellation of the service.
6.5 Failure to Meet the Driver / No-Show
A booking shall be treated as a No-Show where:
 The Passenger fails to attend within the applicable waiting period
 The Passenger is not reachable via the provided contact details
 The pickup cannot be completed due to the Passenger’s failure to appear or cooperate
 The Passenger leaves the pickup location without notifying the Company
In the event of a No-Show, the full fare shall be payable.
7. No-Show Policy
A booking is a No-Show if:
 Passenger fails to meet driver
 Passenger is unreachable
 Passenger leaves pickup area
 Full fare (100%) will be charged
8. Vehicle & Luggage Policy
8.1 Vehicle allocation
 Vehicle category is guaranteed
 Specific car model is NOT guaranteed
 Free upgrades may occur
8.2 Luggage responsibility
Passengers must:
 Book correct vehicle size
 Declare all luggage
Standard capacity:
Vehicle
Saloon
Capacity
2 large + 2 cabin
MPV 4 large + 5 cabin
Executive 2 large + 2 cabin
8-Seater 6 large + 8 cabin
8.3 Oversized items
Must be declared:
 Wheelchairs
 Pushchairs
 Sports equipment
 Instruments
Failure = refusal or extra charges
9. Pricing
Prices are calculated based on:
 Distance
 Vehicle type
 Time/day
 Demand
 Airport fees
 Waiting time
9.1: Payments
 The customers acknowledge that the use of the Company booking, and transportation
services are paid services.
 The Company collects the direct payments from the customers or their agents to pledge
for the provision of its services.
 The Company reserves the right to alter or modify the price before or after taking
payment for a particular service.
 All charges will be inclusive of applicable taxes where it is so required by the law.
 Charges paid by you are final and non-refundable, unless otherwise established by the
Company subject to the terms and conditions of this contract and applicable laws.
 You retain the right to request for a refund if it is applicable by the terms and conditions
of this contract.
 All charges are due without delay and payment will be expedited as soon as practicable
by the Company using the selected payment method authorized in your user account or
otherwise, and the Company will deliver you a receipt by email.
 If your principal account payment method is defined to be expired, invalid or otherwise
not able to be charged, you agree that the Company may use a secondary payment
method in your account, if available, or may contact you with invoice to pay
immediately as soon as possible.
 The Company will make reasonable efforts to inform you of charges that may apply,
provided that you will be responsible for charges incurred under your user account
regardless of your awareness of such charges or the amounts thereof.
 You understand and agree that, while you are free to provide additional payment as a
gratuity to any driver or third-party provider, you are under no obligation to do so.
Gratuities are voluntary.
 After you have received and used services, you will have the opportunity to rate your
service experience and leave feedback.
 Payment to Drivers: Payment to the driver by card will be with a 10% additional
surcharge. There is no surcharge on paying by cash to the driver.
 Prepay in advance by Credit/Debit Card online by payment link. There is no surcharge
paying in advance by Credit/Debit Card.
 Paying by PayPal online will add a 7% surcharge.
9.2 Payment methods
 Debit/Credit Cards
 PayPal
 Cash (if allowed)
All payments are secure.
10. Amendments and Cancellation
10.1 Booking Amendments
Requests to amend a booking are subject to availability and operational feasibility.
The Company will use reasonable efforts to accommodate any requested changes. However,
amendments may result in revised pricing, additional charges, or changes in vehicle allocation
depending on the nature of the request.
10.2 Amendment Timing
 Amendments requested more than 12 hours before the scheduled pickup time will
generally be accommodated without amendment fees, although any difference in fare
shall remain payable.
 Amendments requested within 6 hours of the scheduled pickup time may not be
possible and may incur additional charges, subject to availability.
10.3 Cancellation by the Passenger
 Bookings cancelled up to 12 hours before the scheduled pickup time may be accepted,
subject to an administrative charge of up to 7% of the total booking value.
 Where a booking is cancelled less than 12 hours before pickup, the full fare may be
charged.
10.4 Airport Delays
For airport pickups, reasonable delays in flight arrival will be accommodated only where
accurate and complete flight information has been provided at the time of booking.
Failure to provide correct flight details may result in additional waiting charges or missed
service, for which the Company shall not be held liable.
10.5 Cancellation by the Company
The Company reserves the right to cancel a booking where performance becomes:
 Impossible
 Unsafe
 Unlawful
 Or materially impracticable
In such cases, the Company will make reasonable efforts to notify the Passenger in advance and,
where appropriate, issue a refund for any services not provided.
11. Passenger Conduct
Passengers must NOT:
 Smoke or vape
 Drink alcohol
 Damage vehicle
 Be abusive or aggressive

 If breached:
 Journey may be terminated
 No refund
 Damage/cleaning fees apply
12. Children & Safety
 Child seats available on request
 Parents responsible for safety
 Unaccompanied minors may be refused
13. Liability
The Company is NOT liable for:
 Traffic delays
 Weather conditions
 Road closures
 Missed flights due to poor planning
 Events beyond control
13.1 Lost property
 The Company shall not be responsible for any property left by Passengers in Vehicle. If
the property is found in a Passenger Vehicle it will be stored by us for a period of 25
days and thereafter The Company shall be entitled to return, sell, destroy, or otherwise
dispose of such property as The Company, in its absolute discretion, see fit.
 Passenger is responsible to arrange pickup for his lost property, book a courier service or
book an alternative service such as private hire to drop the lost property at customer’s
house.
o Complaints and Dispute Resolution: For all complaints, please refer to the
Company’s Complaints and Dispute Resolution policies found on the Company’s
website.
 Unenforceable Provisions of Contract:
 The parties to the contract agree that, if they find any provision of this contract to be
illegal, invalid or unenforceable, in whole or part, under applicable or any law valid in
the United Kingdom, shall deem, such provision in whole or part thereof to that extent,
not a part of this contract, without prejudice and effect to the legality, validity and
enforceability of the contract.
 As a result, the parties shall replace the illegal, invalid and unenforceable provision in
whole or part thereof with a provision in whole or part thereof which is legal, valid,
enforceable and fulfilling to the greatest extent possible to create a similar effect to
achieve the contents and purpose as that of the illegal, invalid or unenforceable
provision in whole or part thereof.
 The replaced provision in whole or part thereof shall constitute the understanding and
agreement of the parties with respect to its subject matter.
 The replaced provision in whole or part thereof shall supersede all including but not
limited to prior and/or contemporaneous undertakings and agreements regarding such
subject matter thereof.
13.2 Limitations
We only accept liability where:
 Proven negligence exists
14. Force Majeure
We are not responsible for:
 Weather
 Accidents
 Government restrictions
 Emergencies
15. Governing Law
These Terms are governed by:
 England and Wales law
All disputes handled in UK courts.
16. Feedback, Reviews and User Content
16.1 Submission of User Content
The Company may, at its sole discretion, allow Passengers and users to submit, upload, publish,
display, or otherwise make available textual, audio, visual, or other content (“User Content”)
through its services. This may include, but is not limited to:
 Reviews
 Feedback
 Testimonials
 Ratings
 Comments
 Images, audio, or video submissions
Such User Content may relate to the Company’s services, customer experience, or promotional
activities.
16.2 Ownership of Content
Any User Content submitted by you shall remain your property as between you and the
Company.
However, by submitting User Content to Albion Airport Cars® (Registered Trademark),
operating under the umbrella of UK Airport Rides Ltd, you grant the Company a worldwide,
perpetual, irrevocable, transferable, royalty-free licence, with the right to sublicense, to:
 Use
 Reproduce
 Modify
 Adapt
 Publish
 Translate
 Create derivative works
 Distribute
 Display
 Perform
such User Content in any media formats and through any distribution channels, whether now
known or developed in the future, including but not limited to:
 Websites
 Social media platforms
 Advertising and marketing materials
 Third-party platforms and services
This licence is granted without further notice, permission, or compensation to you or any
third party.
16.3 User Warranties and Representations
By submitting User Content, you confirm and warrant that:
 You are the sole owner of the User Content, or you have obtained all necessary rights, licences,
consents, and permissions to submit such content and grant the licence described above
 The User Content does not infringe any third-party rights, including but not limited to
intellectual property rights, privacy rights, or publicity rights
 The submission and use of the User Content by the Company will not violate any applicable
laws, regulations, or contractual obligations
16.4 Prohibited Content
You agree not to submit any User Content that is:
 False, misleading, or deceptive
 Defamatory, libellous, or harmful to reputation
 Offensive, abusive, or discriminatory
 Obscene, pornographic, or inappropriate
 Illegal or in breach of any law or regulation
 Infringing upon the rights of any third party
The Company reserves the right to determine, at its sole discretion, whether any User Content is
inappropriate.
16.5 Moderation and Removal
The Company reserves the right, but is under no obligation, to:
 Review, monitor, or moderate User Content
 Remove, edit, or refuse to publish any User Content
 Take action against users who breach this clause
Such actions may be taken at any time and without prior notice, for any reason the Company
considers appropriate.