UK Airport Rides is committed to ensuring that your details are confidential and respected.

We do not store credit card information or have tools to keep any financial information. UK Airport Rides never takes any financial information or payment from customers; we always send the Stripe secure payment link or provide our business bank account details.

How do you protect my information?

We only use your information to fulfil our obligations to you and for administrative purposes.

We will only disclose sufficient information to our drivers and subcontractors so they can provide the service requested (only the phone number, pick-up, and drop-off address).

We will never sell or disclose your information to a 3rd party except where required by law.

We use a top-of-the-range security system provided by Stripe (secure payment link system) to protect your credit card and personal details.

Our staff only have access to the information required to do their job.

What type of information do you collect?

Any information you submit to a form may be collected and stored by the web or database server to improve our operations and provide the best possible service.

In common with most websites, we automatically collect certain information about your computer to analyse how our customers use our website. This information includes your IP address and the details of your web browser.

Email and communications with the site are archived until no longer required.

What information do you send me?

Emails, such as booking confirmations, are generated during your use of our website.

Emails keep you informed on the progress of your booking.

Do you use cookies?

Cookies are required to provide interactive functionality such as logging in and preparing quotes. Our site uses cookies (small files sent by us to your computer or other access devices) which we can access when you visit our site in the future.

There are three types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use our features such as registering accounts and booking journeys.

Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to improve our website and your booking experience continuously. Customer preference cookies

When browsing, the website will remember your preferences (for example, your login, language, or location). This makes your browsing experience simpler, easier, and more personal.

Using our website, you agree that we can place these types of cookies on your device and access them when you visit the site.

If you want to delete any cookies already on your computer, please refer to the help and support area on your internet browser for instructions on locating the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

How this information may be used, including anyone it might be shared with

UK Airport Rides may use your personal information to process orders, manage your account, and provide a personalised booking experience. We will also share your [name, telephone number, and pick-up location] with the third-party cab operators who will fulfil your booking. Personal information you provide may be disclosed to a fraud prevention agency, which may record that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates, but only if it is your preference (as detailed in the next section). We do not sell your details to third-party marketing companies.

We collate information about site traffic, bookings, and other commercial information that we may pass on to third parties. Still, this information does not include any information that can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, as well as non-personal data to monitor customer patterns and consistently improve our site design to meet our visitors’ needs.

From time to time, UK Airport Rides may employ third-party business partners to collect personal information or to undertake marketing activities on UK Airport Rides’ behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by UK Airport Rides to comply fully with the UK Airport Rides Privacy Policy.

If you have any questions or concerns regarding how we use your information, don’t hesitate to get in touch with our office on 0044 (0)2084326356 or email us on info@ukairportrides.com